Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Orders are processed and dispatched from China on the same business day they are received. Shipping times vary depending on the destination. For detailed information, please refer to Tea-Sip’s shipping policy.

How do I create an account?

To create an account, visit the “My Account” section on Yinyangring’s website and follow the registration instructions.​

How do I change my shipping address?

If you need to change your shipping address after placing an order, contact YinYangRing’s customer service promptly at [email protected]

How do I track the status of my order?

After your order is dispatched, YinYangRing will provide tracking information via email.​

Will you keep my credit card information on file?

We do not specify whether they retain credit card information. For details, please refer to our privacy policy.​

Do you charge sales tax?

Our products already include taxes and fees.

Do you ship to my country?

YinYangRing offers worldwide shipping

Will my items come in one package?

If you place orders for multiple merchants at the same time and have no special requirements, they will be combined into one package for shipment

If you need to swap an item

Returns and Exchanges

What is your returns policy?

If you received the wrong item, contact YinYangRing’s customer service at [email protected]  to initiate the return process.

I received the wrong item

If you received the wrong item, contact YinYangRing’s customer service at [email protected]  to initiate the return process.

My order arrived damaged

For orders with quality problems, including damage, reach out to customer service with a detailed description and photos of the issue.

Where should I mail my authorized return?

After contacting customer service, we will provide instructions on how to proceed with your return, including the return address.

How do I receive customer support?

For assistance, email [email protected]

What do I do if I entered an incorrect shipping address?

If you’ve entered an incorrect shipping address, contact YinYangRing’s customer service immediately to update your information.​

Can I change or cancel an order after I’ve submitted it?

To change or cancel an order after submission, promptly contact YinYangRing’s customer service.​ 

Can I pre-order an item that is sold out?

If you need to pre-order a sold out item, please contact [email protected] for more details.