Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
We ship from China on the same day, and customs clearance typically takes about three days under normal circumstances. Compared with other countries, we have faster response speed, delivery speed.
What is your return and exchange policy?
I offer a hassle‐free return and exchange policy. You have 30 days from the date of delivery to request a return or exchange, as long as the items remain unused and in their original packaging. If there’s any issue, please reach out to me so I can help guide you through the process.
How do I change my shipping address?
If you need to update your shipping address, please contact me immediately. I can adjust the address provided your order hasn’t been processed for shipping yet. Once your order is in transit, it becomes much more challenging to make any changes.
How do I track the status of my order?
After your order is shipped, I send you a confirmation email that includes a tracking number. You can use that number on the carrier’s website to monitor your package’s progress until it arrives.
How do I receive customer support?
I’m here to help! You can contact me through the customer support email or via the contact form on my website. YinYangRing always strive to respond promptly to any questions or concerns you might have.
What do I do if I entered an incorrect shipping address?
If you notice that the shipping address you provided is incorrect, please let me know as soon as possible. YinYangRing’ll do my best to update it if the order hasn’t been shipped yet. However, if the order is already on its way, there may be limits to what YinYangRing can change, so quick communication is essential.
YinYangRing do ship internationally and aim to serve customers from many different countries. If you’re unsure whether YinYangRing ship to your specific location, please contact Tea-Sip directly for confirmation.
Will my items come in one package?
Tea-Sip try to consolidate your items into a single package whenever possible for your convenience. However, there are times when items may be shipped separately due to factors like availability or size. If that’s the case, I’ll keep you informed about your shipment details.
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