Yinyangring Return & Exchange Policy
Your satisfaction and connection with our pieces are of the utmost importance to us. We’ve designed our return policy to be as clear and straightforward as possible.
Conditions for Returns
- General Returns: If a piece doesn’t resonate with you for any reason, you may return it within 30 days of receiving your order. The item must be in its original, unworn condition, with all original packaging.
- Quality & Craftsmanship Issues: We stand by the quality of our handcrafted jewelry. If your piece has a defect or does not meet our standards of craftsmanship, you may also initiate a return within 30 days. For these returns, please follow the specific steps below.
Process for Quality-Related Returns
- Contact Customer Service: Before sending back any item due to a quality issue, you must first reach out to our dedicated team.
- Email: [email protected]
- Provide Details: When you contact us, please include the following to help us understand the situation:
- A detailed description of the specific quality issue or defect.
- Clear pictures of the issue to help us assess the problem.
- Next Steps: Our team will review your submission and guide you personally through the next steps of the return process.
How to Initiate Any Return
- For all returns (whether for personal satisfaction or quality issues), please contact our customer service at [email protected].
- Provide your order number and briefly explain the reason for the return. For quality issues, remember to include the detailed description and photos as noted above.
- We will provide you with clear instructions on how to proceed with sending your piece back to us.
Additional Notes
- Options for Quality Issues: If you are returning a piece due to a quality or craftsmanship issue, you may choose between a full refund or an exchange for another item. For general returns, a refund will be issued.
- Shipping Costs: Please note that you are responsible for paying the return shipping costs for all returns.
If you have any questions or need assistance at any point in this process, please do not hesitate to reach out. We are here to help ensure you have a harmonious experience with Yinyangring.
